Quality

NDETECH Top Management takes full responsibility for the effectiveness of the Integrated Management System. It defines the corporate policy and ensures that the requirements of IMS are integrated into the Business processes. The requirements of customers, authorities and laws, and the requirements of IMS are Conveyed to the whole enterprise. Additionally, it defines corporate objectives, which are broken down in the facilities to the local conditions, and it performs regular management assessments. Thus, it is Ensured that the IMS meets its intended results. Moreover, its tasks also include ensuring the availability of the required resources and allocating authorities, responsibilities and competencies.

In accordance with our commitment to exceed our Customer expectations, NDE TECH highlights effective Customer communication as an essential element of delivering Customer satisfaction. Appropriate handling of Customer communication helps to reduce Customer dissatisfaction and in many cases turn a dissatisfying Scenario into a satisfying experience. Customer communication occurs through the following formats, events and processes.

NDE TECH has established, implemented and maintained documented procedure for the calibration and maintenance of monitoring equipment used for performance measurement and monitoring. Records of Calibration and maintenance activities and results are retained according to the documented procedure All necessary monitoring and measuring devices are chosen for their specific usage (acceptance criteria) and are regularly tested according to the stated instructions.

At NDETECH, there are various approaches to continuously improve the process of the enterprise and the Efficiency of the IM System. For example:

• Definition of specific elements of the company policy and choice of appropriate goals.
• Use of data analysis for the assessment and improvement of processes, services And facilities
• Carrying out of comprehensive innovation projects with all areas participating
• carrying out of internal and external audits and the resulting measures; with Practically IMS requirement
• Realization of specific, effective corrective measures through the removal of Known or possible weak points
• Inclusion of the employees in the framework of special programs for continuous improvement

The respective department head along with QHSE Representative monitors information and trends relating to Customer perception as to whether the organization has fulfilled the customers requirements.
Customer complaints, whether received in writing, verbally or electronically through our website are Immediately forwarded to the section head for action. If the problem cannot be resolved, the complaint is Escalated to the Top Management for resolution.
Customer survey data along with other customer feedback, including written or verbal complaints and Information collected via the customer feedback form are reviewed by the respective line Manager / Management personnel who initiates appropriate corrective actions. The level of customer satisfaction is Monitored using various sources of customer data.

The monitoring of consumption data serves as a control to determine whether the facilities are in operational Compliance, and as a monitoring of the effectiveness of realized environmental actions. Energy and water Consumption data are collected on a monthly basis. The implementation of operation materials / consumables is compiled and reviewed at least once a year during management review meeting.

Measurements and calibrations of equipment are carried out according to applicable rules and with regard to National and international standards. Responsibility for testing is taken up by external experts, as well as in house special departments, or a combination of external and internal qualified personnel.
In order to provide protection for the employees, the compliance with legal and professional trade association Regulations must be ensured by the area of occupational health and safety. The environmental protection area Must comply with the restrictions in operations relevant to the environment. Therefore, systematic monitoring is utilized. Through this monitoring the fulfilment of internal guidelines is being assessed, such as the Implementation of goals in occupational health and safety as well as environmental protection.

The products and their documents and data can be identified and allocated throughout the entire order-process (Preparing, delivery) and all the way back to their end user. Identity and traceability of the products are ensured Through unique identification reference number on the products. The sequences of each processing step and The associated identity securing and traceability generated from ERP system and/or documents register log.